Most of our items are on stock and are dispatched within five working days. You will be notified of the status of your order via email. However, some of the items are made to order. In these cases we will let you know about the delivery time on a case-by-case basis.
We ship worldwide.
All prices include VAT. However, if you are shopping from outside the EU, VAT will be deducted from your order at checkout.
If you are having trouble placing an order, please let us know at firstname.lastname@example.org.
All of our shipments require a signature upon receipt. Shipment tracking is available.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Please note, we are not liable for any local or import taxes.
We offer free shipping to EU countries (including UK) for our customers. Use the code FREESHIPPINGEU at checkout. Valid only for orders above 100 EUR, not valid for special offer items.
Yes! Ooh Noo offers all customers a risk-free 30-day Money Back Guarantee (subject to the following conditions).
We want you to be 100% satisfied with your purchase so:
In the (unlikely) event that you receive a faulty or damaged item, we will repair, replace or provide a full refund upon the return of the item, provided you meet the following conditions:
If you change your mind about your purchase (we understand, it happens), you may return the product for a refund (excl. postage), exchange it for another product or receive a store credit for the amount paid valid for 30 days, provide you meet the following conditions:
PLEASE NOTE: At their discretion Wilsonic Design (ooh noo) has the right:
In the (unlikely) event that you have received an incorrect product (the item that you have ordered is not the item that you have received), please contact us and we will arrange for a re-delivery of the correct item, provided you meet the following conditions:
Any return or exchange must be first advised via email, addressed to us email@example.com . You may also use the form on our webstore at www.ooh-noo.com, which will be visible in your account settings.
Please be sure to include your ooh noo Order Reference and all of your contact details in all correspondence.
Wilsonic Design - ooh noo
Slovenska cesta 96