Shipments and returns

Your pack shipment

Most of our items are on stock and are dispached within five working days. You will be notified of the status of your order via email. However, some of the items are made to order. In these cases we will let you know about the delivery time on a case-by-case basis.

We ship worldwide.

All prices include VAT. However, if you are shopping from outside the EU, VAT will be deducted from your order at checkout.

If you are having trouble placing an order, please let us know at

All of our shipments require a signature upon receipt. Shipment tracking is available.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.


30-day money back guarantee

If you are not happy with any of the items you have received, let us know within 30 days. Go to your account on the page and select order history. From the list of the items ordered, mark the ones you wish to return and let us know the reasons for your decision.

After receiving an email from us, acknowledging the return intention, return the item (unused and in its original packaging) by mail or courier to the following address:

Ooh noo

Wilsonic Design d.o.o.

Ljubljanska cesta 12

SI-1236 Trzin


After we have received the item and confirmed that it is not damaged, you will receive the full refund. Unfortunately, we are unable to refund the shipping costs.


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