Shipments and returns

Your pack shipment

Most of our items are on stock and are dispached within five working days. You will be notified of the status of your order via email. However, some of the items are made to order. In these cases we will let you know about the delivery time on a case-by-case basis.

We ship worldwide.

All prices include VAT. However, if you are shopping from outside the EU, VAT will be deducted from your order at checkout.

If you are having trouble placing an order, please let us know at info@ooh-noo.com.

All of our shipments require a signature upon receipt. Shipment tracking is available.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

 

30-day money back guarantee - Return Policy

May I return my product?

Yes! Ooh Noo offers all customers a risk-free 30-day Money Back Guarantee (subject to the following conditions).

We want you to be 100% satisfied with your purchase so:

In the (unlikely) event that you receive a faulty or damaged item, we will repair, replace or provide a full refund upon the return of the item, provided you meet the following conditions:

  • You must contact us within 7 days of receiving the product to report the fault or damage.
  • You provide proof of payment that the product was paid for by you.
  • You return the product to us, unused, unassembled and in its original condition (including all original product packaging).

If you change your mind about your purchase (we understand, it happens), you may return the product for a refund (excl. postage), exchange it for another product or receive a store credit for the amount paid valid for 30 days, provide you meet the following conditions:

  • You must contact us within 30 days from the date of purchase (or date the product was received, if delivered by post).
  • We must receive the items within 7 days of you contacting us to initiate the return.
  • All returned products must be unused, unassembled and in their original condition (including all original product packaging).
  • You provide proof of payment that the product was paid for by you.
  • A 15€ non-refundable handling/re-stocking fee applies.
  • Products purchased on sale are not returnable. Sales of clearance or reduced cost items are final.

PLEASE NOTE: At their discretion Wilsonic Design (ooh noo) has the right:

  • to reject returns outside the 30 day return period, and/or
  • to reject items which are returned that have been used and are not in their original condition (including all original product packaging).
  • to refuse a return for refund or to deduct up to 50% of the cost based on the condition of the goods if reasonable care has not been taken when returning the product. Product Returns that do not meet our Return criteria will be at the Buyer's Disposal.

What if I receive an incorrect product?

In the (unlikely) event that you have received an incorrect product (the item that you have ordered is not the item that you have received), please contact us and we will arrange for a re-delivery of the correct item, provided you meet the following conditions:

  • You return the original product to us within 7 days.
  • The returned product is in its original packaging, unused, unassembled and in its original condition.
  • The re-delivery will be sent to the original address on order, unless otherwise agreed to in writing.

How do I return a product?

Any return or exchange must be first advised via email, addressed to us info@ooh-noo.com . You may also use the form on our webstore at www.ooh-noo.com, which will be visible in your account settings.
Please be sure to include your ooh noo Order Reference and all of your contact details in all correspondence.

Return address:

Wilsonic Design - ooh noo
Ljubljanska cesta 12
1236 Trzin
Slovenia


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